Last updated: October 20, 2026
We want you to feel confident that you are paying a fair price at [[store_name]]. If you find the same new item for less at an eligible Canadian retailer, ask us before you order, and we will review it. This page explains what we match, what we do not, and how to ask.
In short: we review price match requests for the same new item at a lower price from a Canadian authorized retailer. Ask us before you place your order. We do not adjust prices after a purchase, and we never match below a brand's minimum advertised price (MAP).
What we will review
We will review a price match request when all of these are true:
- It is the same item: same brand, model number, colour or finish, and size, and it is new and unused.
- The other retailer is a Canadian authorized retailer of that brand, with a Canadian business address, selling in Canadian dollars (CAD) and shipping within Canada.
- The lower price is publicly shown on the retailer's website on the day you ask, and the item is in stock and available to buy right now.
- The comparison is made on the total cost to you, meaning the item price plus any shipping to your address, before taxes.
- The lower price is not below the brand's minimum advertised price (MAP). We follow our brand partners' pricing policies, so we cannot match a price that is under MAP.
What we do not match
- Marketplace and individual sellers, such as third-party sellers on Amazon, eBay, Walmart Marketplace, Facebook Marketplace or Kijiji, and auction sites.
- Retailers outside Canada, and prices in other currencies.
- Used, open-box, refurbished, scratch-and-dent, clearance, liquidation or final-sale items.
- Prices that need a membership, a coupon or promo code, a rebate or cash back, a trade-in, a financing offer, or a bundle with other items.
- Limited-time or limited-quantity offers that have ended or are sold out, and obvious pricing or typing errors.
- Special-order, custom or made-to-order items.
How to ask for a price match
- Ask before you order. Email [[email]] or call [[phone]] ([[hours]]).
- Send us the details: the product and model number on our site, a link or a screenshot of the lower price showing the retailer's name, the price and that the item is in stock, and your delivery postal code.
- We check it. We reply within 1 business day. We may confirm the other retailer's price and whether it is eligible.
- If we approve it, we send you the matched price in writing, usually as a discount code you can use at checkout. The matched price is held for 3 days. After that, the price on our site applies.
Important to know
- Before purchase only. We cannot price match an order that has already been placed, and we do not refund the difference if a price drops, or a lower price is found, after you order.
- Our price comes first. Our own sale prices and promotions are shown on the product page. Price matching does not stack with other discounts or promo codes.
- Quantities. A match applies to normal household quantities of the item. For larger orders, contact us.
- We decide each request ourselves, we may confirm the details with the other retailer, and we may change or end this policy at any time. A change does not affect a price match we have already approved in writing.
Your legal rights
Nothing on this page limits the rights you have under consumer protection laws where you live.
Contact us
[[legal_name]] o/a [[store_name]]
Phone: [[phone]]
Email: [[email]]
Hours: [[hours]]