Extended protection
Protection Plans
NorthWell Home is an authorized Consumer Priority Service (CPS) dealer. A CPS plan keeps your appliances covered after the manufacturer's warranty ends, adding up to 5 more years for a possible total of 8 years from the date of purchase. Ask us about a plan when you order.
At a glance
- 100% parts and labourCovered after the manufacturer's warranty ends.
- Zero deductiblesNo deductible on a covered repair.
- No Lemon GuaranteeThree failures from the same fault and CPS replaces the unit.
- Claims any timeFile online 24 hours a day, or call CPS.
What is included
Total coverage
100% of parts and labour. Coverage begins after the manufacturer's warranty ends, so a 5 year plan covers you for a possible 8 years in total.
Zero deductibles
You do not pay a deductible when a covered product is repaired.
In-home service
Repairs for material and workmanship defects, done by factory authorized service.
No Lemon Guarantee
If your product fails three times because of the same malfunction, CPS will replace your unit.
Power surge protection
Protection from damage caused by power surges.
Covers what plugs in
Plans cover products that plug in, take a battery, or have power pass through them.
Extra credits
Food loss
Up to US$250.
Laundry
Up to US$50.
Delivery and haul away
Up to US$75.
Removal and reinstall
Up to US$75.
Credit amounts are in US dollars. See the plan terms for how each credit works.
How it works
Ask about a plan
Tell us which product you are buying, and we will tell you what protection is available for it.
Register your plan
Register within 30 days of your invoice date. Your coverage begins after the manufacturer's warranty ends.
File a claim
Go to cpscentral.com and click "File a Claim", or call CPS. Please start before any repair.
Get it fixed
CPS arranges the repair. If it cannot be repaired, CPS offers you a check for the cost of a replacement.
Registering within 30 days of your invoice date is required. Failing to register may limit or remove your coverage. Prior approval from CPS is required before service starts.
Register or file a claim with CPS
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Register your plan
Online: register your plan on the CPS site. By phone: call (800) 905-0443. By mail: complete the registration form that came with your plan.
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File a claim
Online any time: see how to file a claim on the CPS site. Or call CPS Customer Care at (800) 905-0443, or email cs@cpscentral.com.
More from CPS: cpscentral.com · appliance protection plans · coverage details
What is not covered
- Damage from misuse, abuse, corrosion, or spilled liquids or foreign objects.
- Cosmetic damage such as scratches, chips, dents or peeling, and thermal glass breakage.
- Batteries, light bulbs, fuses, filters, and other consumable or user-replaceable parts.
- Routine maintenance and cleaning that you are responsible for.
- Flues, venting, chimneys and exhaust lines.
- Dishwasher racks, door or door track assemblies, and removable accessories.
- Products that are stolen or lost.
This is a short summary, not the contract. The plan terms and conditions from CPS list everything that is and is not covered, and they are what apply. Read more on the CPS coverage details page, or email info@cpscentral.com to request the full terms.
Questions
How do I get a plan?
Plan availability depends on the product. Contact us and we will tell you what is offered for the one you are looking at.
Is this the manufacturer's warranty?
No. The manufacturer's warranty comes with your product and covers it first. A CPS protection plan extends your coverage after the manufacturer's warranty ends. See our Warranty page for how manufacturer warranties work.
Who provides the plan?
Consumer Priority Service (CPS) provides and administers the plan, and CPS handles claims under its terms. NorthWell Home is an authorized CPS dealer. Learn more at cpscentral.com.
What does the plan cover?
100% of parts and labour for covered defects in materials and workmanship, with zero deductibles. The credits for food loss, laundry, delivery and haul away, and removal and reinstall are in the plan list above.
Can I transfer the plan if I sell my appliance?
Yes. You may transfer your plan to a new owner by emailing CPS at cs@cpscentral.com or calling (800) 905-0443. A transfer fee applies. CPS will need proof of purchase, the serial number, and the new owner's name, address, telephone number and email.
Does it work in Canada?
Yes. CPS plans can be used in Canada. Plan availability and eligibility depend on the product, so ask us what is offered for the one you are looking at.